• Welcome to the K12 Regional IT Help Desk ticket portal. This ticket portal serves teachers and staff outside of the Corporate office. We have enhanced our customer service!

  • Corporate and School staff are now able to receive assistance using the same phone number 855-K12-HELP (855-512-4357). By selecting from the menu options the call will be transferred to the appropriate support area/team who will help you create a ticket that will be deposited in the proper ticket queue.

  • Note: tickets are worked in the order received, therefore, the quickest method to receive technical Support continues to be a user-created ticket (K12RIT.COM (previously known as or from the K12 agent located in your taskbar).

  • For additional guidance, a road map of Teacher Support is available here: K12 Teacher Support Center

  • Teachers or Staff "RETURNING EQUIPMENT". Please fill out a ticket below and select "Staffing-Reclamation" in the Category options.

K12 Support Form